The concept of CPRC is the brain child of Sh. A.A. Siddiqui, IPS, Director General of Police, Punjab (2003-05). He inspired a number of studies and arranged various seminars and conferences to moot this idea. He also headed an Indian Delegation to the United Kingdom where Indo-UK Police Conference was convened in Liverpool in 2003 on Community Policing. Thereafter this concept of CPRC was drafted and implemented in Punjab.

Later on, this concept was given legal status under the Punjab Police Act 2007. Section 14 of the Act describes the concept and implementation of CPRC.

Section 14: “The Senior Superintendent of Police of a district, shall get registered and established Community police resource centre in the district, which may include among other things, streamlining police Service delivery mechanism, and initiatives, aimed at dissemination of information, redressal of public grievances, checking domestic violence, assistance to elders, traffic education and management, child protection, victim relief and checking drug menace.”



In its efforts to streamline the project COP (Community Oriented Policing), Amritsar Police has set up Community Police Resource Centre (CPRC) for the convenience of common people and to provide public utility services at one place at district level. This CPRC is located at the GT Road near Police Station Sadar. CPRC is a concept to provide the community a friendly atmosphere in the police functioning.

The CPRC Amritsar is providing a number of public utility services like FIR Registration, Public Grievances system, Passport verification, Family Counseling, Women Helpline, Traffic Helpline, Tourism Helpline, Untrace Report, Permission for Public functions, RTI, Senior Citizens help, PCC etc.


Tourism Helpline

This helpline provides assistance to the tourists who need police help. It gives all kind of information related with the tourists and Amritsar as a tourist destination. Tourism Police has also been set up for the convenience of the tourists.

Traffic Helpline

Traffic helpline provides the citizens all kinds of information related with traffic management, route diversion and traffic awareness.

Family Counseling

CPRC has made special arrangements to resolve family disputes especially domestic violence and matrimonial disputes. Women helpline provides round the clock assistance to the victims of domestic violence.

Senior Citizens helpline is also available in the Family Counseling centre.

Untrace Report

Untrace report can be obtained in the cases of theft from the CPRC. One has to apply in the prescribed format giving all details and the report is made available within a week after getting it from the concerned Police Station.

NRI Helpline

NRI Helpline has been provided at the CPRC for the convenience of the Non Resident Indians who are facing difficulties. NRI counter provides facility of FIR registration and complaint monitoring related with the NRIs.

Right to Information (RTI)

RTI counter provides all kind of information which can be given to people under RTI Act 2005. One can apply for the information in the prescribed format and the same is made available in a given time frame.


Police Clearance Certificate can be obtained from the CPRC. PCC is required for various reasons especially for the purpose of applying for Visa etc.

Passport Verification

A person can get information about progress of his/her passport verification status. This counter also provides verification status of other things like Arms License, service etc.

Foreigners Section

A separate counter has been made to deal with matters related with the foreigners. This is mostly useful to the people visiting Pakistan by Lahore Bus or Nankana Sahib Bus.

Tenant and Servant Verification

The CPRC also provides facility for verification of tenants and servants.



One separate counter has been earmarked for the purpose of facilitating the people to lodge their FIRs. A person who wants to lodge an FIR may approach this counter and submit his/her complaint in the prescribed format available at the counter. The same is sent to the concerned Police Station for registration of FIR and a copy of the same is sent to the applicant or he/she may collect the copy of the same from the same counter on the next day.
People can register their FIRs from this counter irrespective of jurisdiction of police station and this system has given relief to the common people.

There are three other counters in the city which provide the same facility to the people which are located at the following places:
1. Golden Temple (Police Assistance Booth)
2. Hall Gate
3. Circuit House Helpline



The helpline is committed to provide round the clock assistance to the women who are victims of marital cruelty, excesses, torture, eve-teasing, ragging and other crimes against women. It also provides help to the children in distress.

A dedicated toll free number 1091 has been started for the purpose. Any body can get help after dialing this number. A team of Women officers and counselors are available round the clock for this purpose. One gypsy including all accessories has been provided to this staff. It functions from the newly constructed building of Police Post Circuit House.

We get full cooperation from Nari Niketan and Pingalwara Charitable Trust for rehabilitation of women and children in need.


1. To provide assistance to the women victim of domestic violence
2. To provide assistance to the women victim of marital cruelty and torture
3. To provide help to the children in need
4. Protection of the girl students’ victims of ragging in the educational institutions.
5. To deal with cases related with annoying phone calls and e-mails.
6. To prevent the women from snatching and eve-teasing.